Returns & Exchanges
Kapeenga is committed to customer satisfaction. We offer a 14-day return policy from the date of receipt for most items. Items returned must be in new, unused condition with all original tags and packaging intact.
How to Return an Item
To facilitate a smooth return process:
Fill Out the Return Form: Complete the return form included with your order to specify the reason for the return.
Package Your Items: Securely repackage the items in their original packaging with all tags still attached.
Ship Your Return: Attach the prepaid shipping label provided and drop off the package at the designated shipping carrier’s location.
Exchanges
If you wish to exchange an item, please follow the return process to send back the unwanted item and place a new order for your desired product. This ensures that you receive your new item quickly and securely.
Return Shipping Costs
Please note that return shipping costs are not covered by Kapeenga and are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your items.
For Dorine Kalombo, fashion has always been a calling. From a young age, she nurtured a deep love for this world, a passion that grew stronger over the years through various experiences.
Her travels across Africa became an endless source of inspiration, offering her a more intimate understanding of the continent’s cultural richness. This sparked in her the desire to create a project that would have a positive impact and celebrate African identity with modernity and elegance. After earning a master’s degree in Luxury Marketing and Communication in Paris, she honed her skills through internships at iconic fashion Houses.
These experiences taught her the importance of precision and attention to detail. Armed with this experience, she launched KAPEENGA, a brand that reflects her values and ambitions. KAPEENGA goes beyond the stereotypes often associated with “Made in Africa,” offering a bold and contemporary vision of African craftsmanship.